Atlassian Confluence is a team collaboration app that offers a centralized workspace where project teams, particularly agile and product development teams, can share information, discuss ideas and issues, ask questions, assign tasks and track progress.
The app helps to keep all team workers on the same page by centralizing knowledge, letting them create content such as meeting agendas or project plans, share external files and links, organize events on a shared calendar, or create a knowledgebase.
Confluence lets you create a dedicated space for each team, project or department with its own custom permissions, theme and layout. Within these workspaces you can create multiple pages. You can use these pages for any purpose such as to capture meeting notes, document project requirements or record decisions.
Using the rich content editor and pre-built templates you can create anything from a blank document to a blog post, gliffy diagram or poll. You can then create a file list to which you can add files created in Confluence as well as external files using drag and drop. Similarly named files are automatically versioned and all files can be previewed without opening them, even presentations.
You can add inline comments, @mentions and “pins” to any content in Confluence, even images and PDFs, to provide feedback. You can then search Confluence to find the information, files and discussions you need. You can also ask questions to team members and see a list of topics and experts.
So that meeting action items and project plans don’t fall to the wayside Confluence lets you create tasks and assign them to team members. Team members can see a list view of all tasks assigned to them or created by them. Task reports give a breakdown of all completed and pending tasks. The app sends alerts on overdue tasks and tasks that are nearing their deadline.
Confluence integrates with JIRA so that you can create issues, link to JIRA sprints, and track and report on agile development activity. The knowledgebase creation tool lets you document solutions to common issues creating troubleshooting articles that can then be fed to JIRA Service Desk.Show more screenshots »
Confluence forms part of the wider Atlassian product family, whose members also include JIRA, HipChat, Dev Tools, and JIRA Service Desk. Atlassian was founded in 2002, the same year in which JIRA was released.
Confluence was released two years later in 2004 as a knowledge management app and has evolved over time into a collaboration platform. Well known companies who use Confluence include Facebook, Skype, LinkedIn, Microsoft, HubSpot, Netflix, and Adobe.
Confluence was built to combat the disorganization of having to search multiple sources, such as emails and documents, for files and discussions around topics.
Instead, Confluence focuses on sharing and creating content, knowledge, plans, and tasks, letting you create and store all files, content and discussions in one space.
Confluence steers away from the common features of social collaboration tools, such as activity streams and employee profiles, instead focusing on knowlegde sharing and productivity.
Confluence offers a blue and white interface that matches the look and feel of other Atlassian products such as JIRA.
The design is not as ultra-modern and minimalistic as some other cloud apps, but it not clunky or outdated either.
Confluence is clean, neat and high quality. The layout and navigation is logical and intuitive.
You sign up for a free trial of Confluence by clicking on the green “free trial” button on the top righthand corner of the screen.
You then need to choose the plan that you would like to trial.
After choosing your plan, you need to fill in a form with your contact details, personal info and desired login details. This gives you access to a free 7 day trial.
Confluence is offered through four pricing packages: Team Collaboration, Team Collaboration + Calendars, Team Collaboration + Questions, or Team Collaboration + Team Calendars & Questions.
The cheapest plan costs $10 per month for 10 users, the next two plans costs $20 per month for 10 users and the final plan costs $30 per month for 10 users. Prices then scale depending on the number of users, e.g. the basic plan costs $100 per month for 25 users.
Confluence is suitable for companies of all sizes, small and large, with pricing plans for 10 users to 2, 000 users. The workspaces in Confluence can be utilized by any department, whether its sales, marketing or IT.
However, this is a perfect solution for product development teams and project workers who are familiar with agile methodology and use sprints and roadmaps to plan projects. It is also ideal for existing JIRA users due to its tight integration with JIRA and JIRA Service Desk.